Houzz has over 15,000 reviews on the app store with a score of 4.7. If that many people wrote a review, and they still have that score, then they must be doing something right, however, the bad reviews also count and must be taken under consideration for improvement.
With such a growing number of users as we reviewed in Houzz and Gartner’s Hype Cycle there must be some bad experiences.
We will review a few bad posts to determine where most of the negative experience could be coming from.
We were huge fans of Houzz and used them when designing our house but we have since lost all trust and appreciation for Houzz after trying for months to get a negative review posted (about our builder, who currently has a Houzz award showing on their business page) and running into an endless cycle of our review being refused, inquiries to their support system (which is only via their site), trying to talk to someone to find out where we were violating the review policy and getting endless generic answers in response then rewriting it again only to start the cycle all over….
I like this app a lot, I use it all of the time. My only wish would be that the editors or whomever is in charge, would ask the architects and designers that if they are going to post photos of their work, they MUST answer questions when people ask! Some of them do, but many others don’t and that is frustrating….
So many things about this seller is shady. $1057 sofa that was never received. Almost 2 months later, no sofa, no refund. For starters, the tracking number provided was invalid. Was told the item had been delivered, it certainly wasn’t delivered to me. Was also told the shipping company had called numerous times to arrange shipping.
- It seems that the users are happy with the concept of Houzz, however the frustration comes when using the app, and more so when dealing with vendors. Service providers must take this platform extremely serious and use it to satisfy all of their possible consumers, by failing in doing so, they can gain a bad reputation and decrease the trust of the community in Houzz.
Cozy Houzz 