Houzz and Gartner’s Hype Cycle

Houzz is without a doubt, in my opinion, in the Plateau of Productivity of the Hype Cycle, but let’s see why:

Gartner’s Hype Cycle describes the Plateau of Productivity as the beginning of mainstream adoption, when the real-world benefit€ of the technology are predictable and broadly acknowledged. By the time they reach the plateau, technologies are increasingly delivered as out-of-the-box solutions. As a technology achieves full maturity and supports thousands of enterprises and millions of users, the hype around it typically disappears and is replaced by a solid body of knowledge about the best ways to apply and deploy it.

  • It has a community of over 40 million monthly unique visitors.
  • The company now operates in the U.K., Australia, France, Germany, Japan, India, Italy, Spain, Sweden and Denmark. Focusing on creating the best experience for each market they operate, adapting to the specific needs of local homeowners and home professionals.
  • Last year, lunched a 3D tool that allows you to visualize how a product would look in your house before you buy it. Users are 11 times more likely to buy the product after using this feature.
  • The company was founded in 2009, big time investors and investment firms are loving the company and have been jumping at the opportunity to invest in it, it has now a total funding of $613 million making it valued at $4 billion
    • Oren Zeev well known investor, led its  Series A and participated in its Series B,D and E rounds.
    • Leading Series D was Sequoia Capital
    • Series E was led by Iconiq Capital and participating were also Wellington Management and GGV Capital
  • Houzz in ranked number 10 in Internet Retailer’s 2018 Online Marketplaces.
  • Its’ target market is a $300 billion industry in the United States and $1.2 trillion if you add the European Market.
  • Will Griffith an Iconiq Capital said that “No other company has the community, technology, breadth or depth that Houzz has created.”
  • Oren Zeev said “the only company providing an end-to-end solution for home renovation and design where people can get inspired, find a professional and shop. It built and introduced its two revenue channels based on the need and demand of its community. Houzz is dominant in attracting consumers and design professionals and strong in partnering with vendors. It has great momentum.”

UX User experience review on Houzz

Houzz has over 15,000 reviews on the app store with a score of 4.7. If that many people wrote a review, and they still have that score, then they must be doing something right, however, the bad reviews also count and must be taken under consideration for improvement.

With such a growing number of users as we reviewed in Houzz and Gartner’s Hype Cycle there must be some bad experiences.
We will review a few bad posts to determine where most of the negative experience could be coming from.

We were huge fans of Houzz and used them when designing our house but we have since lost all trust and appreciation for Houzz after trying for months to get a negative review posted (about our builder, who currently has a Houzz award showing on their business page) and running into an endless cycle of our review being refused, inquiries to their support system (which is only via their site), trying to talk to someone to find out where we were violating the review policy and getting endless generic answers in response then rewriting it again only to start the cycle all over….

 

I like this app a lot, I use it all of the time. My only wish would be that the editors or whomever is in charge, would ask the architects and designers that if they are going to post photos of their work, they MUST answer questions when people ask! Some of them do, but many others don’t and that is frustrating….

 

So many things about this seller is shady. $1057 sofa that was never received. Almost 2 months later, no sofa, no refund. For starters, the tracking number provided was invalid. Was told the item had been delivered, it certainly wasn’t delivered to me. Was also told the shipping company had called numerous times to arrange shipping.

 

  • It seems that the users are happy with the concept of Houzz, however the frustration comes when using the app, and more so when dealing with vendors. Service providers must take this platform extremely serious and use it to satisfy all of their possible consumers, by failing in doing so, they can gain a bad reputation and decrease the trust of the community in Houzz.
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